Shipping policy

Thank you for choosing Timber Foundry! We are proud to offer a free fully tracked delivery service on all products (excluding Highlands, Aberdeenshire, or any offshore Island). Please contact us for a quotation to these areas. Below you'll find important details regarding our shipping process and delivery guidelines.

Shipping Methods:

• Items Under 1.2m Long: Planters and smaller items under 1.2 metres in length will be shipped using a standard 1-person courier service (DPD, DHL, or Evri).
• Items Over 1.2m Long: Larger planters and products exceeding 1.2 metres will be delivered using Proovia Couriers, offering a dedicated 2-person delivery service.

Order Processing and Lead Times:

• Lead times displayed on our product listings refer strictly to working days (Monday to Friday).
• If your order is placed after working hours or on weekends (Saturday or Sunday), your order's processing will begin on the following Monday.

Example: An order placed on a Friday will have its first working day counted from the following Monday.

Delivery Times and Locations:

• Delivery durations vary depending on your location. Please note that deliveries to Scotland, Wales, Cornwall, and Devon generally take an additional 2 working days due to courier routing schedules.

Specific Delivery Dates:

• We are happy to accommodate specific delivery date requests. Please contact us before placing your order if you require delivery on a particular date, and we will do our best to arrange this for you.

For any further questions or specific shipping requirements, please don't hesitate to get in touch with our customer service team.

Thank you again for your support!

Timber Foundry