Please inform us of any issues with your order as soon as it's delivered by emailing info@timber-foundry.com quoting your order number.

Your order can be returned to us for an exchange or refund within 30 days of delivery at your cost. Please note it must be in its original packaging and condition.

We recommend using online courier compare sites to get the best quote for returns, collection services are also available on these sites. We are happy to help and offer our trade couriers who are very competitive.

Our returns address is:

Timber Foundry Ltd

Sunnyside Farm

Whitelea Lane

Tansley

Derbyshire

DE4 5FL

Please note that we cannot accept returns on items that have been amended.

Once the return has reached our workshop, please allow up to 5 working days for returns and refunds to be processed, we will notify you by email once your refund has been provided.

Bespoke, clearance, and ex-demo items are non-refundable.