Lead times vary by product. Please check the 'Shipping Information' tab on each listing for accurate timelines.
We offer free UK shipping excluding the Highlands, Ireland, or any Offshore Islands. You can read more about our shipping policy here
If you request a bespoke item that is larger or heavier than our standard products there may be a charge. This will be communicated when we provide a quotation.
For smaller items we use Parcelforce.
For larger, heavier products we either deliver personally or during busy periods use Proovia who always provide a 2-man service.
Yes. If we are delivering in house you will receive a 3-hour timeslot and text notification when 30 minutes away.
Parcelforce has tracking as standard and will appear on your dispatch email.
For larger items, Proovia will provide a 3-hour timeslot the day before delivery and a live tracking link will be included.
Yes our packaging is recyclable. The Cardboard, bubble wrap and plastic wrapping are widely recycled, either as part of your household waste collections, or at local recycling centres. If your local council doesn't recycle bubble wrap and plastic wrapping it can be recycled at local collection points such as supermarkets. You can find your nearest location by visiting this website, Recycle Now.
Use this text to answer questions in as much detail as possible for your customers.
Pretty much yes! Everything we do is in-house. We work with any kind of timber or metal and love helping customers bring their ideas to life! Simply contact us and provide as much information as possible so we can understand the project and we'll be in touch.
We provide high-quality computer-generated images of your product so you have an accurate representation of what it will look like ahead of production.
Please note we only send once the deposit has been paid. This protects our designs which can take up to 4-8 hours depending on complexity.
Very accurate we work to a tolerance of 5mm.
We offer 10% off the first purchase when subscribing to our newsletter.
It's a challenge to offer discounts when fully manufacturing in the UK. Bigger companies import products from abroad at much lower costs.
We are extremely transparent on our pricing strategy and even posted a blog highlighting margins here.
Pretty much as waterproof as you can get! Unlike most companies that finish with wax, we use a water-based varnish from our partner Littlefairs.
It leaves a beautiful clear satin finish that requires minimal maintenance and protects against all kinds of spillages.
You can read more on Littlefairs here.
We can certainly try! We have access to over 30 colours.
Please send over any imagery to us at email@example.com and we'll try our best to find the closest match.