At Timber Foundry, we take great pride in the quality of our products, but we understand that sometimes things don’t go as planned. If you ever encounter a defect or damage—whether from manufacturing or during transport—we’re here to help and make things right.

Here’s how our service and warranty process works:

1. If you notice any damage or defect, simply contact us via email or telephone along with pictures and the original purchase receipt.

2. The staff will guide you through the next steps and ensure that your report, including the date, description, and any photos, is promptly sent to our service department.

3. We can arrange return of the product for inspection however if it is found not to be faulty the cost will be the responsibility of the customer.

4. Once we receive the report, our team will carefully review it. Depending on the situation, we’ll either repair the damage or replace the necessary parts. If repair isn’t possible, we may opt to replace the product, but please note that only the damaged piece—not the entire set—will be replaced. If the original parts or model are no longer available, we’ll do our best to provide a comparable replacement.

At Timber Foundry, our goal is to ensure you’re satisfied with your purchase, and we’re committed to making your experience with us as seamless as possible.

The warranty period begins on the date of purchase, with the purchase receipt serving as proof. Repair or replacement does not affect the original warranty period.

Of course, the warranty applies to damage / defects that are already present when the garden furniture is delivered and that are caused by manufacturing errors or, for example, transport damage.

Exclusions

Garden furniture from Timber Foundry is of high quality and is made for private, domestic use. The materials used each have their own (natural) properties that must be taken into account when purchasing. Therefore, there are a number of exclusions related to the Timber Foundry Guarantee.

Damage caused by the following causes is excluded from the warranty

• Incorrect assembly (there are assembly instructions for every product)

• Abnormal load on the product

• Incorrect or incompetent use of the furniture

• Incorrect maintenance and use of aggressive (cleaning) agents other than the recommended Timber Foundry maintenance products

• Repairs done by anyone other than Timber Foundry

• Extreme weather conditions

• Large-scale use such as contract and commercial use.

Damage / changes caused by normal properties of materials

Wood

• Wood is a natural material that discolours and ages.

• Hairline cracking is normal with outdoor timber..

• When no regular maintenance has been carried out

• Stains on products due to food / liquids, sunlight through glass, hot materials

• Scratches and signs of use due to normal use

• Mould formation / discoloration due to incorrect covering

Steel / Aluminium / Stainless Steel / Synthetic materials

• Scratches and signs of use due to normal use

• Rusting of steel / stainless steel from the inside due to, among other things, condensation, accumulated (rain) water or abnormal environmental conditions

Unfortunately our castors for planters are not covered in the guarantee. These will last for years if serviced regularly and we offer the appropriate information here.

If serviced and maintained regularly we expect them to last well beyond 25 years. Treated timber is generally considered to last beyond this amount of time so with the right maintenance package you can expect years of use.