Delivery & Returns

Shipping Policy

Lead times

Our current lead time is 1-6 weeks depending on the product. You can find the lead time at the top of every item. We will be in touch as soon as your item is ready to arrange delivery.

Shipping costs

We provide free UK shipping to mainland UK. Unfortunately, offshore and Highlands incur additional costs. Please contact us for further information.

Click and collect is also available from our workshop in Derbyshire – this typically reduces lead times by 1 week.

Our furniture is often large and heavy. Delivery is a 1 man ground to ground service so assistance will be required on arrival. If this is an issue, please let us know so alternative arrangements can be made.

Please check that access is suitable for the size of your item. If you have any specific requirements, please let us know before placing your order.

Our Timber Foundry courier will provide you with a specific day, 3 hour time slot and 15-minute text before arrival. For items shipped with a third-party courier, a day and approximate time slot will be provided. If no one is present to receive delivery, then a redelivery fee maybe applicable at your cost.

If delivery needs to be re-arranged, please provide at least 48 hours’ notice. Anything after may incur a re-delivery charge.

Returns Policy

If you have a problem or wish to return an item, then please contact us at info@timber-foundry.co.uk or 01246 923332

Customer service is paramount at Timber Foundry and we will endeavor to resolve any issues as a matter of priority.

Upon receiving delivery, please inspect that goods have not been damaged in transit. If damage is present then please note to the driver and if possible, send an image to us at info@timber-foundry.com If transit damage was not noted at the point of delivery, any notification must be received within 24 hours of receipt.

Any approved returns must be returned as new and unused and where possible in the original packaging, unless removed by our Timber Foundry courier service. Please note that return shipping fees may apply.

Bespoke, clearance and ex-demo items cannot be returned unless delivered damaged.    

 

bespoke table

Committed to sustainable practices

100% FSC or PEFC regulated timber

From our local registered merchant

Forest Stewardship Council is a global Network of members who promote conservation, restoration, and respect for all. Being FSC certified means that the timber that we use is sustainably sourced. Timber's Foundry core value is to create sustainable furniture

Programme for the Endorsement of Forest Certification is a leading global alliance of national forest certification systems. They recommend that the timber should be locally sourced for increaded sustainability in the furniture industry

SUSTAINABLE BEST PRACTICES

Recyclable Packaging

We only use recyclable packaging

Waste Management

All our wood shavings go to our local farm for animal bedding

Grouped Deliveries

We group our deliveries geographically when possible to save on CO2 emissions

Furniture that lasts

High Quality Furniture

Another best sustainable practice is buying high quality furniture that lasts for a long time. At Timber Foundry we are committed to provide furniture that, even after many years, will still add style to your house

Timber Foundry is partnered with One Tree Planted
90 Trees Planted

...and counting

When you place an order with us, you will help fund planting tree projects across the world. We plant a tree for every item sold.

Trees are the source of the primary material we use to make our furniture. However, they play an important role in our lives.

That is why we want to give something back and thereby, do our bit to help with long term sustainability.